The AI Phone Assistant 4 weclapp takes calls and transfers every conversation straight into your ERP. It reports the delivery status from weclapp, creates service requests as tickets and documents every call with a transcript in the CRM. Your team no longer has to type anything up.
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"Has my order shipped yet?" The assistant answers this question itself, with the data from your weclapp. This is how the four parties work together:
A request comes in by phone: a delivery question, a complaint, a change of contact details.
fonio's AI phone assistant understands the request, asks follow-up questions and answers in natural language.
The wals.pro integration matches the request, checks the details and processes them in weclapp.
weclapp provides the data for the answer and records the result, visible to your whole team.
The assistant recognizes known callers by phone number or email address. It syncs contact data in both directions with the weclapp CRM, so new and changed details land directly in the CRM.
After every call, incoming or outgoing, it records an event with summary and transcript on the contact. Even when no ticket was needed.
It creates service requests as helpdesk tickets, with subject, description, sender details and a link to the order. Your service team picks them up in a structured way.
When someone asks about a delivery, the assistant checks postcode and order number and reports the status from weclapp. Tracking information for selected carriers is available on request.
The customer gives the order number and delivery postcode. The assistant finds the order, reports the status from weclapp and files the call with transcript in the CRM. Nobody on your team had to pick up the phone.
The customer gives the delivery number and postcode. The assistant matches the delivery, creates a ticket linked to the order and documents the call. Your service team has everything it needs to respond right away.
Information is only given once the order or delivery number and the delivery postcode match. The phone number alone is not enough.
The assistant answers with what is in weclapp, not from memory.
Every contact, ticket and event is read back from weclapp after it is created. One call results in one entry.
Every connection belongs to exactly your weclapp. You don't need an additional frontend.
The assistant handles the routine. Whatever needs a human touch stays with you.
Your team decides on refunds, replacement deliveries and binding commitments. The assistant prepares them with a clean ticket.
If the details don't clearly match, the assistant asks again or hands over to a person.
Because every call is stored with its transcript on the contact, your team can step in at any time with full context.
We connect further integrations flexibly, based on your needs.
Together we pick the request your customers call about most often, for example delivery questions or complaints.
We clarify which weclapp data the assistant needs and when it hands over to your team.
You call yourself and then see in weclapp what arrived: contact, ticket, call with transcript.
Yes. The assistant itself runs on fonio, the weclapp integration comes from wals.pro. We activate the integration for your fonio account.
No. After every call, incoming or outgoing, the assistant creates an event with summary and transcript in weclapp.
It reports the delivery status from weclapp after checking postcode and order number. Tracking information for selected carriers is available on request.
The price depends on your setup and your service cases. In a call we first clarify what you need, then you receive an offer with clear project flat fees.
In a short call we clarify which service case brings you the most and how the AI Phone Assistant 4 weclapp fits into your workflow. If you want to hear what such an assistant sounds like first: enter your website, the assistant pulls the information and calls you.
Briefly describe which calls you receive most often. We'll get back to you with suggested dates.
